Project & Operations Manager (gn)

As Integritag Digital GmbH, we are part of the All4Labels Global Packaging Group, a leader in the labelling industry and sustainable packaging solutions, with a global presence and strong regional roots. Integritag Digital combines cutting-edge IT software expertise with All4Labels’ existing expertise in digital printing. The creation, management and analysis of unique ID tags, which are integrated onto the label or packaging thanks to variable data printing. 
You encounter our products every day, all over the world: whether you’re out shopping or in the shower, you’ll find our labels on products from numerous world-renowned and regional brands. Our team is the heart of our success, and together we’re unbeatable. 

Do you want to make a difference? 
Join us and help shape the future of the packaging industry!

The Project & Operations Manager is the first point of contact for the All4Labels sales organization and existing customers for Integritag Digital products, in particular the QR Fingerprint® product line. As the link between the two, you are responsible for building strong, long-term customer relationships and ensuring their continuous development so that customers derive the maximum benefit from our SaaS products.

Your Tasks:

• Proactive, independent support for sales managers from the All4Labels group with customer enquiries and projects, and independent creation of informative documentation
• Responsibility for customer onboarding as part of project implementation in line with quality, deadline and budget requirements, and ensuring a smooth transition to regular operation
• Responsibility for the qualification and onboarding of printing locations, the associated printing and quality tests for the QR Fingerprint®
• Proactive advising of enterprise B2B customers regarding our services and supporting customers in the optimal use of our SaaS platform
• Focus on customer satisfaction and retention and identification of upselling and cross-selling potential with existing and potential customers
• Working closely with sales and product management to further develop platform functionality and service offerings based on customer needs and to continuously improve the customer experience
• Identifying potential for simplification and optimising processes for customers and partners (e.g. printing locations)

Your Profile:

• Affinity for digital products and processes, user-centred approach
• Strong customer focus with sales expertise to strategically identify new business opportunities and increase revenue
• Recognition in a daily working environment with customer communication and operational work on our SaaS platform
• In-depth knowledge of label printing processes, label materials and, ideally, material composition and packaging manufacturing
• Knowledge of digital and printed anti-counterfeiting security solutions
• Knowledge of SaaS product sales as well as classic and agile project management
• Confident in working with large international customers and micro-enterprises
• Conscientious, reliable and structured approach to work as well as team-first approach
• Confident written and spoken German and English

You’ll definitely be interested in:

• Our working hours – We offer flexible working hours with the option of remote working and 30 days’ holiday
• Take what you need:
  • Corporate benefits
  • Jobrad
  • Company fitness scheme (Wellpass)
  • Contribution towards the Deutschlandticket
  • Contribution towards the company pension scheme
• We offer you a secure future in a growing and forward-looking company
• We want you to feel at home with us in the long term – we achieve this through a wide range of training and development opportunities as well as regular staff events
• Curiosity, teamwork, responsibility and encouragement are our core values. At All4Labels, you’ll be part of a motivated and diverse team with colleagues from all over the world.

Apply now with your CV – a cover letter is not required.